Step-by-Step Guide to Letting

Choose an Agent

Not all agents are the same… we deliver an exceptionally high standard of service to our clients. We achieve this by LISTENING to your needs and take the time to UNDERSTAND your requirements, rather than throwing information at you .

At the end of the day… you want an agent who can take care of managing your property, with the highest level of attention to detail whilst maintaining regular contact with you. This may be to update you on any new and relevant legislation, the current market conditions; or simply to advise you on rent reviews and renewal of contracts.

Whatever your requirements; we tailor our service’s to meet your needs.

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Our service is second to none… we have refined our services over the 15 years that we have been trading as a family run business, continuously paying close attention to our ever changing clients needs.

Being totally independent allows us to adapt and address your needs, and best of all you have always got someone to talk too who knows your property and your requirements thoroughly!

Arrange Valuation

At D H Lumsden Residential you’ll find that our qualified staff are professional, honest, reliable and utilize almost 30 years of property experience and knowledge in the market place to help you establish the value of your property.

Our aim is to provide you with the tools and information that will allow you to make an informed decision moving forward. Our Valuation figures are realistic, attainable and based on our in depth understanding, experience and verifiable facts surrounding the market; this ensures that we are putting your property on the market at a feasible price preventing wasting your time and money.

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Please allow approximately one hour for the appointment, this will ensure we have time to get to know you and your property a little better, making sure that the service we provide is truly tailored to you.

During the visit we will –

• Take measurements and full notes of your home

-this allows us to be accurate with the suggested marketing price.

• Take digital photographs of your home

-then we are just a phone call away from marketing your property, avoiding any delay.

• Talk to you about the marketing price of your home.

-we make reference to current market conditions, your personal timeframe, level of demand and of course the individual attributes of your home, to ensure you are clear on our price strategy.

• Provide you with information on the way D H Lumsden work and what our experienced sales team do to sell your home.

-making sure we achieve the optimum price, in a timeframe that suits you, with the emphasis on service.

• Discuss other services, which are essential to you when you are selling a property.

-thankfully we can offer everything you need quickly and conveniently.

When we leave your home we will have everything we need to be able to start marketing your property from a simple phone call.

Marketing Your Property

It’s key to getting the marketing of your property right from the start, as it is this which will enable you to get the most suitable tenants for your property.

We deliver a range of marketing which will help you in achieving the right tenants for your property. This includes;

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 A listing on our very own cutting edge website

 Sophisticated ‘To-Let’ Signboards

 Global exposure through major portal websites including Zoopla and Prime-Location

 Quality Online details and photos

 Exclusive access to our DATBASE of REGISTERED TENANTS

 Targeted Local Newspaper Advertising

Presenting and Preparing

Once your property is actively marketed it is crucial to get your property in ship shape so that it doesn’t deter any of your potential tenants away when it’s comes to viewing arrangements.

Ideally, a property should be well decorated throughout and we suggest neutral colours such as magnolia or cream. Kitchens and bathrooms should be modern and well equipped.

The following are generally expected to be provided:

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 Carpets & curtains in neutral or muted colours

 Light fittings complete with working bulbs

 TV aerial

 Telephone line

 Kitchen appliances such as fridge, cooker and washing machine

 Bathroom with shower attachment or shower unit

 Shower rail & curtain or shower screen

 Bathroom cabinet, towel rail, mirror and toilet roll holder

 Dustbin

 Instruction Booklets for all appliances

 At least two sets of keys

It is extremely helpful to a tenant to supply an information pack to contain such details as:

 Dustbin collection day

 Parking arrangements, identifying any specific allocated garage/parking space and those available for visitors

 Location of meters

 Any shared communal areas, i.e. location of dustbins, or clothes drying area

 Copies of any appliance warranties/service contracts

 Utility, telephone and television service providers

We recommend that a property, including the windows and carpets, are professionally cleaned, prior to the commencement of a tenancy.

The garden should also be left in good seasonal order and be well maintained. If a garage is available to use, this should be left empty and secure.

If letting a property on a Furnished basis, the property should be uncluttered and personal items such as ornaments, books, etc, should be removed. All soft furnishings must also comply with safety regulations.

The main items generally required would be:

 Sofas

 Dining table and chairs

 Kitchen equipment

 Iron & ironing board

 Hoover

 Beds

 Bedside tables

 Wardrobes (if not fitted)

 Lawnmower & basic garden tools

We will be happy to advise you further, regarding the presentation of your property.

Receive & Agree Offer

Once we have received an offer from a potential client we will let you know about it as soon as possible so that you can make an informed choice as to whether you wish to go ahead or not and also gives you a chance to request any special conditions and requirements at this stage.

If you are happy with our clients offer we will inform the perspective tenants as soon as possible and let them know of the good news. We will also ask them to put down a holding deposit to secure the property for your peace of mind.

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When the offer is agreed we will carry out the following even if the property isn’t managed with us.

 Tenant references and Credit Checks

 Arrange for the Tenancy Agreement to be signed

 Received all funds before moving-in (rent deposit)

At an additional fee, we can get your property ready for the move-in day by

 Check-in and Inventory

 Arrange for the Gas Safety Certificate to be carried out

 Can arrange for professional cleaning of your property

If you so wish we will hold on to the tenants bond as a stakeholder through a government protection scheme such as for the duration of the tenancy as an added peace of mind to you.

Complete Let

After we have recieved back all tenant references, funds have cleared, and all relevant checks have been carried out on the property such as the Gas Safe Certificate and Energy Performanace Certificate; we will go ahead and release the keys to the tenants upon signing the tenancy agreement.

We will then start to process your property account, prepare the invoice and send over your rent!

Congratulations! Your property is now LET!

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